Improve your customer experience through active listening to the Voice of your Customer. Set up your closed loop strategy to resolve any case in real time incorporating alerts to activate service staff and training.
Turning words into insights with AI driven analysis
inner loop
Giving visibility of customer dissatisfaction to skilled agents for rapid resolution and surfacing opportunities for learning and improvement
outer loop
Implement structural improvements based on closed-loop internal insights and advanced analytics. Enabling action planning for systemic issues and tracking progress
The human experience
One solution fits all
CXaaS powered by sandsiv+ embraces both the voices of customers and employees, aligning every project around what truly matters – the Human Experience.
CXaaSpowered by sandsiv+ for VoC
Whether you’re a fast-growing innovator or a global organization, we offer Voice of Customer programs tailored to your needs.
