The CXaaS State of the Nation is here!

Join us for this Autumn Round up of all things Customer Experience. It’s now the 2024 planning season for all customer experience and customer success practitioners. Leaders across business are again facing difficult investment decisions as they navigate ever-present technology disruptions. Economic challenges are still with us, and are likely to prevail into at least the first half of 2024 and so, we look at challenges and trends across the board from practitioner to CX vendor.

MARKET STUDY:
Are you ready for the age of the Agile CX Practice?

The CX economy of the past 2 years has been at best unstable, and at worst unsustainable. There is more volatility ahead but having a team that can retain its shape, focus and deliverables will ensure continued growth, and competitive advantage.

 
CX market predictions for 2024/25
HOW TO build the AGILE CX Practice AND REALISE THE BENEFIT IMMEDIATELY
planning to ACHIEVE ALL YOUR GOALS AND HIT YOUR BUDGET

CXaaS Bitesize: The Future of Work in CX

2023 has been a tough year for Customer Experience and Customer Success leaders and their teams. Budgets have been frozen, or in many cases cut and there is more pressure than ever to show a measured return on investment, but when will the good times roll again? Join Rachel Lane for a 15 minute Bitesized look at the forecast ahead.

UKCSI July '23 Report shows the worst Customer Satisfaction scores in 8 years.

With tight budgets, shiny toys and conflicting priorities have we dropped the CX ball?

Say "hello" to the agile executive..

Our world of experience management has been badly affected in this downturn, but the way that business responds will determine if progress gained in the last 5 years continues, or loses momentum. The most agile approach to growth will provide not only a continued trajectory, but gives the opportunity to outperform the competition.

Outline of today's business challenge
the opportunity this presents to every business
how does this work for you 

The Agile Executive Guide 

CX Tech Buyers Beware

Your CX tech stack can take your program from zero to hero, but with the economic downturn and layoffs right across the technology vendor world, are your vendors cutting corners?Our latest report highlights some new concerns to consider whist doing your vendor reviews. Read here

RESOURCE
Embracing The CX Framework

Discover the power of a customer experience framework in driving true customer centricity. From enhanced understanding to fostering loyalty, it transforms businesses into customer-focused champions of success

The Vital Role of a Customer Experience Framework in Fostering Customer Centricity

Book an appointment today

Cookie Policy